2603 Camino Ramon suit 200, San Ramon, CA 94583

Frequently Asked Questions

Answers to common questions families ask when searching for in-home care in Alameda County and Contra Costa County.

1) What areas do you serve in Alameda County and Contra Costa County?
Angels Heart Home Care Services supports families across Alameda County and nearby communities, including the Tri-Valley and areas such as San Ramon, Pleasanton, Dublin, Livermore, Walnut Creek, and Danville. If you’re unsure whether you’re in range, call (925) 397-3393 and we’ll confirm quickly.
2) What’s the difference between home care and home health care?
Home care is typically non-medical support like companionship, personal care, meal preparation, light housekeeping, errands, and transportation. Home health usually refers to medical services (often ordered by a physician) such as skilled nursing or therapy. Angels Heart Home Care Services provides non-medical in-home support tailored to your needs.
3) How do I know what type of care my loved one needs?
Many families start with a simple question: “What’s getting harder day to day?” We recommend a quick consultation so we can learn about routines, safety concerns, mobility needs, and support goals—then recommend the right level of care (companion, personal, respite, specialty, or logistics).
4) How quickly can services start in San Ramon, Walnut Creek, or the Tri-Valley?
Start times depend on the schedule and care needs, but many families can begin soon after the consultation and care plan. We focus on a smooth start: confirm needs, match the right caregiver, and establish routines for comfort and consistency.
5) What’s included in companion care vs. personal care?
Companion care focuses on social support, routine help, meals, light housekeeping, errands, and reminders. Personal care includes hands-on assistance such as bathing, dressing, toileting, and mobility support. We can customize either option based on your loved one’s needs and preferences.
6) Can you help after a hospital stay or surgery?
Yes. Families often call for post-hospital and post-surgical support such as routine assistance, safe mobility support, meal preparation, light housekeeping, and transportation to follow-up appointments. (We provide non-medical care and can coordinate with your care team as authorized.)
7) Do you provide dementia or Alzheimer’s support?
Yes. We offer specialty care support that may include structured routines, supervision, caregiver consistency, reassurance, and safety-focused assistance for clients living with dementia or Alzheimer’s. We tailor the care plan to reduce stress and support comfort at home.
8) Do you offer transportation, errands, and prescription pick-ups?
Yes. Our Logistics Services help with transportation to appointments, grocery shopping, essential errands, and prescription pick-ups. We can also help with appointment scheduling and non-medical reminders to support organization and independence.
9) Are caregivers screened, trained, and supervised?
Families choose Angels Heart Home Care Services because they want dependable, professional support. We use a caregiver selection process designed to promote safety and reliability—then we build a care plan and routines around the client’s needs, with ongoing communication as appropriate.
10) How do pricing and scheduling usually work for in-home care?
Pricing and minimum hours vary based on schedule, level of support, and care complexity. We’ll review options during a consultation and build a plan that fits your needs—whether you want a few hours a week, daily support, overnight care, or respite coverage.